Turn your website search into a tool for growth.

You can become a member online in a few minutes:

• Choose a membership: Compare the options to find the one that fits you.
• Apply online: Complete the membership application form.
• Get confirmed: Watch for an email with your member details and next steps.

Members get resources, savings and connections that are not available to the general public:

• Savings: Discounted rates on events and programs.
• Resources: Exclusive tools in the member portal.
• Connections: Networking with other members and regular news.

Benefits vary by type, so compare membership options before you apply.

There are a few easy ways to give:

• Online: Make a secure gift on the donation page, either once or monthly.
• By phone or mail: See other ways to give for the details.

A receipt is emailed to you once your gift is processed.

There are roles to suit different interests and schedules:

• Events and programs: Lend a hand at upcoming events.
• Office support: Help with day-to-day work.
• Skilled volunteering: Share your professional skills or join a committee.

To get started, fill out the volunteer application form and a coordinator will contact you.

We have 4 core services:

• Consulting: Expert advice on your goals. Book a consultation
• Training: Build your team's skills. View training options
• Ongoing Support: A monthly plan for peace of mind. See support plans
• Custom Projects: Built around your needs. Request a quote

Still not sure? Contact our team for a recommendation.

Registering only takes a few minutes:

• Find your event: Browse the events calendar and select an event.
• Register: Choose Register, then complete the event registration form.
• Check your email: You will receive a confirmation with the event details.

If an event is full, you may be able to join the waitlist.

Yes, group rates are available for many programs and events:

• Group size: The discount usually depends on how many people are attending.
• Organizations: Some organizations may qualify for special pricing.

To request a rate, complete the group registration form or contact the team.

Yes. Requesting a quote is simple:

• Tell us what you need: Complete the quote request form with your timeline and requirements.
• Get a response: A team member will follow up with pricing and next steps.

Not sure what to ask for? Browse our services first.

Accreditation confirms that an applicant meets the required standards:

• Check eligibility: Review the accreditation requirements.
• Prepare: Gather your supporting documents.
• Apply: Submit the application form and any applicable fee.

You will be notified of the decision once the review is complete.

These steps solve most checkout problems:

• Check your details: Confirm that your billing address and card details are correct.
• Try again: Refresh the page, or try a different browser.
• Find more help: See the checkout help page for common fixes.

Still stuck? Contact support with your order details.

There are options for different ages and interests:

• Children: Early learning and after-school programs.
• Seasonal: Summer camps and holiday activities.
• Families: Workshops and support for parents and caregivers.

Visit the programs page for current schedules and registration details.

Requirements vary by membership type, but most applicants need to:

• Apply: Complete the membership application form.
• Provide documents: Include any required supporting documents.
• Finish up: Agree to the terms and pay the fee, if one applies.

Yes, support may be available for those who qualify:

• Options: These can include grants, scholarships and reduced fees.
• Eligibility: Review the funding criteria to see what may apply to you.
• Applying: Submit a funding application before the posted deadline.

The getting started section brings the most useful information together:

• Beginner's guide: An overview of programs and services.
• Quick answers: The frequently asked questions page.
• Live help: Introductory sessions and workshops.

Not sure where to begin? The team can point you in the right direction.

The main differences are who each option is for and what it includes:

• Individual: One person, with access to the core benefits.
• Family: Everyone in your household.
• Organization: Multiple staff, with added benefits.

You can compare memberships side by side, or review the full list of member benefits.

Yes. The latest report is available as a PDF:

• This year: View or download the latest annual report, including program results and financial statements.
• Past years: Find earlier reports in the publications section.

Eligibility depends on the program, but applicants generally need to:

• Meet the requirements: Check any age or residency criteria.
• Be a good fit: Belong to the group the program is designed to serve.
• Apply on time: Complete the application before the deadline.

Unsure? Contact the team before you apply.

Here is a summary of the policy:

• Before the deadline: You may qualify for a full or partial refund.
• After the deadline: Cancellations may not be refunded.
• If we cancel: You will receive a full refund to your original payment method.

See the full refund and cancellation policy for details and exceptions.

Here is when the office is open:

• Monday to Friday: 9:00 a.m. to 5:00 p.m.
• Weekends and statutory holidays: Closed.

Check holiday hours before you visit, or find directions on the hours and location page.

The office is closed on most statutory holidays:

• Hours: Changes are posted ahead of time on the holiday hours page.
• While we are closed: You can still find information and submit forms online.
• Messages: Use the contact page, and the team will reply on the next business day.

The best contact depends on your question:

• Membership or accounts: Contact the membership team.
• Billing or receipts: Contact the finance team.
• Events and registration: Contact the events team.
• Anything else: Use the general contact form.

You can update your information yourself:

• Sign in: Go to the member portal.
• Open your profile: Select My Profile.
• Make changes: Update your details, then save.

Your changes take effect right away.

You can reset it in a few steps:

• Start the reset: Select Forgot Password on the login page.
• Check your email: Enter your account email, then follow the reset link.
• Finish: Choose a new password.

No email? Check your junk folder or contact support.

Your receipts and invoices are available in your account:

• Sign in: Go to My Account.
• Find it: Open Billing and Receipts and select the transaction.
• Save it: Download or print the receipt.

A copy is also emailed to you at the time of purchase.

Yes, in most cases:

• Before the deadline: Open My Registrations and choose the option you need.
• After the deadline: Contact the team to see what options are available.
• Fees: Some may apply, so check the refund and cancellation policy.

It depends on your request, but most include:

• A form: The completed application or request form.
• Proof: Identity or eligibility documents, if required.
• Supporting documents: See the submission guidelines.

You can find everything in the forms and documents section.

You can edit it from your website dashboard:

• Open menus: Go to Appearance, then Menus.
• Edit: Add, remove or drag items in the main menu.
• Save: Click Save Menu.

Not seeing your changes? Clear the website cache.

You can update it in your page editor:

• Open the page: Go to Pages and open the homepage.
• Edit the banner: Replace the image, text or button link.
• Save: Preview your changes, then save the page.

See the recommended image sizes so it looks good on every screen.

Create the form first, then add it to the page:

• Create it: Build a new form in your forms plugin.
• Add it: Open the page and insert a form block.
• Test it: Save the page and send a test entry.

Check that the entry reaches the right email address.

Notification emails are set in each form's settings:

• Open the form: Select it in your forms plugin.
• Find the setting: Go to Settings, then Notifications.
• Update it: Change the Send To address, then save and send a test entry.

No test email? Check the spam folder.

You can add them from your website dashboard:

• Start: Go to Users, then Add New.
• Enter details: Add their name and email address.
• Choose a role: See user roles and permissions, then select Add New User.

Give each person only the access they need.

Most details are safe to change on the existing event:

• Edit, don't replace: Open the event in your events plugin.
• Keep tickets: Leave ticket types that already have registrations.
• New price: Add a new ticket type instead.

Run a test registration after you save.

These settings are in your donation or forms plugin:

• Open the form: Select it in your donation plugin.
• Update it: Change the amounts, recurring options or confirmation message.
• Test it: Save, then run a test donation in test mode.

Check the live form afterward to confirm it displays correctly.

You can clear it from your website dashboard:

• Find it: Use the top toolbar or your caching plugin.
• Clear it: Select Clear Cache or Purge All.
• Check it: Reload the page in a private browser window.

Using a CDN? You may need to clear that cache as well.

Yes. You can book online in a few steps:

• Choose a type: See the available appointments.
• Pick a time: Select a date and enter your contact details in the booking system.
• Confirm: Your email will include a link to change or cancel.

Yes. Sign in to My Account to see where it stands:

• Received: Your application has been submitted.
• In review: The team is reviewing your details.
• Action needed: More information is required from you.
• Complete: A decision has been made.

See application status help for next steps.

You can do both in one visit:

• Choose: Browse the course list and pick a session.
• Register: Complete the course registration form.
• Pay: Check out securely with one of the payment options.

Your receipt and course details will arrive by email.

Yes. Here is how it works:

• Share the details: Provide your name, email and a short description in the support request form.
• Get a ticket: You will receive a ticket number by email.
• Find quick answers: Browse the support center while you wait.

Availability comes directly from the inventory system:

• Check it: Open the product page to see sizes, colors and stock.
• Out of stock?: Sign up to be notified when it returns.
• Delivery: See the shipping information before you order.

Yes. It only takes a moment:

• Sign up: Enter your email in the newsletter sign-up form.
• Confirm: A confirmation email will be sent to you right away.
• Change your mind: Unsubscribe at any time. See our privacy policy.